Last Updated: 2.1.26

Castelli Chiropractic Center (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Mailing address

• Appointment details

• Communications and inquiries

• Payment information (processed securely via third-party payment providers)

Automatically Collected Information

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Schedule and confirm appointments

• Respond to inquiries

• Provide customer support

• Send service-related communications

• Improve our website and services

• Comply with legal and regulatory requirements

We do not sell or rent your personal information.

3. SMS Communications & Opt-In

If you provide your mobile phone number and explicitly opt in through our website forms or other written consent methods, you agree to receive SMS messages from Castelli Chiropractic Center.

These messages may include:

• Appointment reminders

• Scheduling confirmations

• Service-related updates

• Responses to your inquiries

• (If applicable) Promotional offers or clinic updates

By submitting your phone number and checking the consent box, you expressly opt in to receive SMS messages from us related to our services. Consent is not a condition of purchase. You can also text us start to +1 904-513-1965.
For assistance, reply HELP or contact us at drcastelli@castellichiro.com

4. Mobile Information Sharing Statement (A2P Required)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to:

• Analyze website traffic

• Improve user experience

• Support marketing and remarketing efforts

You may disable cookies through your browser settings; however, some features of the site may not function properly.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information.

Sensitive payment data is processed through secure, PCI-compliant third-party providers. We do not store full credit card information on our servers.

7. HIPAA Compliance

We comply with applicable HIPAA regulations regarding the protection of Protected Health Information (PHI). We do not sell PHI and limit use and disclosure to the minimum necessary for treatment, payment, and healthcare operations.

8. User Rights

You have the right to opt out of SMS communications at any time by replying STOP to +1 904-513-1965. You may request assistance by replying HELP, or contact us directly for support. You may also request access, correction, or deletion of your information where applicable by law. You may request to:

• Access your personal data

• Correct inaccurate information

• Delete your data (where legally permissible)

• Withdraw consent for communications

To make a request, contact us at drcastelli@castellichiro.com

9. Children’s Privacy

We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information

Please contact us by phone at +1 904-513-1965 or you can email us at drcastelli@castellichiro.com
Castelli Chiropractic Center: 12187 Beach Blvd #1 Jacksonville, FL 32246